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Blick über die rechte Schulter eines grauhaarigen Arztes. Er blickt durch eine medizinische Apparatur auf das Gesicht eines kleinen Mädchens, dass ihm gegenüber sitzt.

Inquiring about a medical treatment

Those who seek treatment abroad are often confronted with many questions: How will the stay be organised? How high will the treatment costs be? How will the doctor, the patient and their family communicate with each other? The Team Charité Health Care Service (CHS) is here to answer all these questions.


You are here:

The following information is needed for a treatment request

Personal Information of the patient

  • Name (surname/ first Name)
  • Gender
  • Date of birth
  • Nationality
  • Passport number

Photocopy of your passport

Please attach a digital copy of the patient’s passport to your email. The personal information listed above and both the photograph and signature must be clear and legible.

Contact Details

  • Residential address
  • Telephone number including Country and area codes
  • Email address

Medical Condition

We would ask you to include a description of your current medical condition in as much detail as possible. Please let us know if you wish any specific or special types of treatment.

Medical Reports & Scans

Medical findings and images are only accepted in German and English. These must not be older than 6 months; oncological findings not older than 1 month. You have 3 options for transferring findings:

  • By postal mail in print/pictures on CD
  • By email as PDF files
  • By a cloud solution. Please contact us for access data

You have any questions? We are here to help you!

personal advice in the front office with a team member You can reach us via

Charité Healthcare Services GmbH

Bundesallee 39 – 40a

10717 Berlin


Opening hours for a personal consultation

Monday to Friday 9 am to 3 pm

and by appointment


Public Transportation

Underground: U9/U7 > Berliner Straße


Telephone +49 30 450 578 244

PC Fax +49 30 450 757 8244

E-Mail charité

(Monday to Friday 8 am to 5 pm)